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Customer Support

SCF Guarantee

Small Change Finery wants you to be happy and really love what you buy. If you are not 100% in love with your wares, we will exchange it for store credit or items of equal value within 21 days. Items must be unworn, in original condition, and returned with original packaging.

100% Secure Ordering

SCF uses PayPal to process orders.


PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.


Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase.  You are also able to check out as a guest using a credit card as secure payment.

Returns and Repairs

Items purchased through other retailers must be returned for repair to the store where the item was purchased. They will request a repair tracking number and have it shipped to us directly.


If the item was purchased within 1 year, there is no repair charge.

If the item was purchased over a year ago, it is subject to a repair and shipping fee.


Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. For any questions regarding this please email

Customization/Custom Orders

If you would like an item altered from the current state (i.e. longer chain, shorter chain, different finish) as described on the website, please contact our custom order department at



Shipping & Delivery

Our $5 flat shipping rate within the US includes insurance and a tracking number.


Items are generally shipped once a week, however rush shipping can be requested for an additional fee.



Jewelry Care

Each piece of jewelry is hand-crafted, often with rare and/or unique components that require delicate handling.


After each wear, gently wipe with a soft jewelry cloth and store in a jewelry box.


Avoid moisture and should your item get wet, make sure to dry it off as soon as possible. All metals will tarnish over time as they are exposed to oxidation. Avoid pool and sea water, hair spray, perfume and lotions. It's recommended to put your jewelry on last to minimize the contact with these chemicals. Brass and silver polish (gently applied with a cloth) can be used to shine your wares. To keep lettering in stamping necklaces bold, re-ink with a sharpie marker and wipe excess off with a paper towel.


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